East Herts
Citizens Advice Service

Free - Confidential
Impartial - Independent

Advice by Email

Advice Line
08444 111 444

First, please check out www.AdviceGuide.org.uk for an answer to your query. It has a large amount of well explained information.
If you live or work in East Herts, please complete the form below; if not, click here to find your nearest bureau.  Note: fields marked * are required.
Please read the notes at the bottom of this page about email privacy.
Contact Details
First name:  *
Surname:  *
Address line 1:   
Address line 2: 
Postcode:  * in East Herts
Email Address:  *
Confirm Email:  *
Personal Details


 Male   Female

Date of Birth: 

Ethnic Origin:  *
Disability:  *
Enquiry Details
Brief summary of events: *    (1500 characters max)
Other Party: (if relevant, the name of who you are in dispute with)
Data Protection: * (EHCAS may store my enquiry in a secure & confidential computer system)


Click here to view the EHCAS Data Protection Policy

Email Privacy: East Herts Citizens Advice Service (EHCAS) is covered by the Data Protection Act and is a member of Citizens Advice which electronically processes personal information. EHCAS will treat your personal information as confidential. Your personal details will not be given to anyone else without your prior consent, or sold to anyone. EHCAS will keep your email electronically for reference and audit purposes. Your email may be used for anonymous statistical reports to funders with the aim of improving the service provided to all clients by EHCAS.

Internet email is a way of making general enquiries, but it is not a secure way to send personal information. EHCAS makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, EHCAS cannot ensure or guarantee the security of information when it is being transmitted.

EHCAS will only return information to the email address of the sender. If an email from EHCAS contains sensitive personal data about you, EHCAS will only send it with your consent and will protect it by encrypting it. It is the sole responsibility of the client to secure the privacy of this correspondence.

Emails from EHCAS may be confidential and are intended solely for the use of the individual to whom they are addressed. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error.

If you are concerned about confidentiality then please contact us by phone, or in person.

Under the Data Protection Act 1998, we need your consent to store your personal details. By using our email advice service, you agree to the following statement: "I give my consent for the EHCAS service to process and use my personal information. I understand that this information will be kept confidential to the EHCAS service".